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	<title>The Human Workplace &#187; parenting</title>
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	<description>Managing Real People,  Creating Good Workplaces</description>
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	<itunes:author>Shaun Kieran</itunes:author>
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		<itunes:name>Shaun Kieran</itunes:name>
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		<title>Anger Toward Her Anguish</title>
		<link>http://springpointservices.com/blog/anger-and-anguish/</link>
		<comments>http://springpointservices.com/blog/anger-and-anguish/#comments</comments>
		<pubDate>Fri, 29 Apr 2011 19:27:54 +0000</pubDate>
		<dc:creator>Shaun</dc:creator>
				<category><![CDATA[About Emotional Intelligence]]></category>
		<category><![CDATA[Ask Shaun]]></category>
		<category><![CDATA[Coaching and Supervising]]></category>
		<category><![CDATA[Comments]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[human nature]]></category>
		<category><![CDATA[parenting]]></category>

		<guid isPermaLink="false">http://springpointservices.com/blog/?p=486</guid>
		<description><![CDATA[My blog hasn&#8217;t become a high-traffic site yet, but that hasn’t stopped some interesting exchanges anyway. I put this post and comments about coaching highly intelligent people on two of my blogs – I felt there was a poignant quality to the exchange.  Now I&#8217;ve received a very harsh, angry comment from someone who, I first [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>My blog hasn&#8217;t become a high-traffic site yet, but that hasn’t stopped some interesting exchanges anyway.</p>
<p>I put this <a href="http://springpointservices.com/blog/highly-intelligent-hard-to-connect/">post and comments</a> about coaching highly intelligent people on two of my <a href="http://springpointcoaching.com/?p=921">blogs</a> – I felt there was a poignant quality to the exchange.</p>
<p> Now I&#8217;ve received a very harsh, angry comment from someone who, I first thought,  may know the writer and her family directly, and who apparently became incensed by what he read here.</p>
<p>The gist of his angry comment is that the mother was being blatantly self-serving and self-justifying, not really doing right by her son.  He does make specific criticisms &#8211; putting kids with problems on psychiatric meds for one - but his tone is excessively harsh.  (That harshness means I won’t “approve” his comment, but I’d like to respond to some of it anyway.)</p>
<p>My first instinct is to be protective of the mother who <a href="http://springpointservices.com/blog/helping-very-smart-people/comment-page-1/#comment-826">commented </a>on my post and shared some of her concerns about her son.  I appreciate that she was looking for something, clicked around, found my blog, and shared her situation with heart.</p>
<p>It&#8217;s virtually impossible to be brutally honest about ourselves and our families – either to ourselves or others.  That’s not really news, and I&#8217;m very used to starting out with a more or less distorted, one-sided, very human narrative whenever I start listening and trying to be helpful.</p>
<p>Having a child who struggles causes anguish in any parent, but, yes, it’s also true that some parents don’t respond as effectively as they otherwise might, and it&#8217;s usually because they’re invested in seeing reality through “lenses” that are more about the person doing the looking than the person or situation being looked at.</p>
<p>But, again&#8230;most of us know that.</p>
<p>Since my work is usually with people already up to their necks in very ripe problems, with no chance of backtracking to square one for a &#8220;do over,&#8221; my focus is always on how we can best move forward from here, starting now. </p>
<p>My angry commenter apparently saw my exchange with &#8220;Alpha&#8221;  as the Mom sanitizing her own part, avoiding responsibility - and me providing her with the cover to do it.</p>
<p>I truly don’t see it that way, but in my next post I do want to take up some of what got touched upon in his comment: specifically,  giving too much credibility to professional expertise, and – even more specifically – diagnosing children, then putting them on psychiatric meds.</p>
<p>To be continued …..</p>
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		<title>Parents as &#8220;Case Managers&#8221;</title>
		<link>http://springpointservices.com/blog/parents-as-case-managers/</link>
		<comments>http://springpointservices.com/blog/parents-as-case-managers/#comments</comments>
		<pubDate>Tue, 02 Sep 2008 18:40:42 +0000</pubDate>
		<dc:creator>Shaun</dc:creator>
				<category><![CDATA[Ask Shaun]]></category>
		<category><![CDATA[case manager]]></category>
		<category><![CDATA[consultation]]></category>
		<category><![CDATA[mental illness]]></category>
		<category><![CDATA[parenting]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[self help]]></category>

		<guid isPermaLink="false">http://springpointservices.com/blog/?p=161</guid>
		<description><![CDATA[It’s the eye-on-the-ball stance that a good case manager takes that makes the difference for the long haul. Sure, parents love their children more than case managers love their clients, but that should enhance, not harm, the chances for success.

]]></description>
			<content:encoded><![CDATA[<p></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: small; font-family: Times New Roman;"> </span></em></p>
<p><span style="font-size: small;"><span style="font-family: Times New Roman;"></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span><em>I’ve heard you talk about parenting, especially Special Ed kids, and you spoke about parents being Case Managers.</em></span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><span><em> </em></span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><span><em>Could you explain a bit?</em></span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><strong><span style="font-size: 14pt; color: black;">Shaun:</span></strong><span style="font-size: 14pt; color: black;"></span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><strong><span style="font-size: 14pt; color: black;"> </span></strong><span style="font-size: 14pt; color: black;"></span></p>
<p class="MsoNormal" style="padding-left: 30px; margin: 0in 0in 0pt;"><strong><span style="font-size: 14pt; color: black;">Here’s a “case” that illustrates some things of the things I’ve seen to be helpful.</span></strong><span style="font-size: 14pt; color: black;"></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Helen never thought it would get to this: thinking and feeling things about her son, and his situation, that were terrifying &#8211; and just so sad.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Unlike Helen, her husband was able to vent his frustration and indignation more easily, starting when Jonathan was much younger, but now even he was becoming exhausted, and increasingly detached. </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Yet again, Jonathan (now age 26) had “quit” therapy and stopped taking his meds.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>He wasn’t looking for work, and wasn’t even attempting the nominal chores he’d agreed to do as “in-kind” payment of rent &#8211; negotiated with the help of the latest family therapist they’d gone to for 4 months.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Mostly Jonathan sat in his room &#8211; even on warm, sunny days &#8211; surfing the net and talking on his cell to either his cousin Rob, or his one remaining friend from Middle School.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">But even Rob was getting exasperated, and having a hard time being loyal to the idea of who Jonathan once was.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>In fact, Rob was becoming filled with dread.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Jonathan had been such a delightful youngster, gliding through school so effortlessly – exuberant, creative, really fun to be around. Now, Helen ruefully recalls her early twinges of anxiety about some of what she was seeing, but also remembers being reluctant to say anything, minimizing her husband’s concerns, and even going against some of his efforts to “address” Jonathan’s behavior.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>It had definitely strained the marriage.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">It wouldn’t quite be fair to say Helen was a parody of June Cleaver, but she’d always intended to be a Mom, which meant loving, supporting, encouraging, defending, protecting, and forgiving her son -<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>and counting on all that to make everything turn out OK.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>But selective denial wasn’t working anymore.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">One afternoon she saw someone on “Oprah” who called himself as a “parenting coach.” </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">He described some situations very close to home for Helen, including those endless encounters with educational and clinical professionals, most of whom were sincere and competent, but results were disappointing &#8211; and expensive. His point: you’re a case manager whether you sought it or not, so why not get it right.<span style="mso-spacerun: yes;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"><span style="mso-spacerun: yes;"><span style="mso-spacerun: yes;"> </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Amen. Case managers are the ones who keep track of what has happened, and keep the focus on where things are supposed to go &#8211; while noticing what’s actually working.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">It’s the eye-on-the-ball stance that a good case manager takes that makes the difference for the long haul. Sure, parents love their children more than case managers love their clients, but that should enhance, not harm, the chances for success.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Are some aspects of “the problem” innate &#8211; biological and medical?<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>Of course.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>Did Helen and her husband contribute to the mess they&#8217;re in?<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>Probably &#8211; in fact, almost certainly.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">But so what?<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>The point is: where do we go from here?<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>If Jonathan won’t seek help, that needs to be responded to, but Helen needs to move forward anyway.<span style="mso-spacerun: yes;"><span style="mso-spacerun: yes;">  </span>Continue to c</span>onsult with experts.<span style="mso-spacerun: yes;"><span style="mso-spacerun: yes;">  </span>Ask questions. <span style="mso-spacerun: yes;"> </span></span>Read up. It’s all good.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>The Case Manager stays on track, whether the client does or not.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Heard about “tough love,” but didn’t like what you heard?<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>That’s fine &#8211; don’t threaten to throw him out of the house.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>(Never threaten to do what you don’t really have the stomach to do.)<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>But use some of the real power you have to not give in, not feed or reinforce, not subsidize, above all <span style="mso-bidi-font-style: normal;"><em>not go into denial </em></span>and “cooperate”<span style="mso-bidi-font-style: normal;"><em> </em></span>with someone who’s not essentially cooperating with you.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">The point is to feel more and more comfortable managing what’s yours to manage, and sticking to your guns about rules, safety, integrity, etc, with or without ultimatums.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="mso-spacerun: yes;"><span style="font-size: 14pt; color: black;"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">It’s not clear whether Jonathan is clinically Depressed or, even worse, suffering from a thought disorder &#8211; or other major mental illness. </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Maybe he’s got the Peter Pan syndrome (“I won’t grow up”) or he’s just a slacker (not likely.)</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">In the postmodern world, parenting often isn’t finished when the kid hits 18 or 21.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>Like it or not, effective parenting boils down to love combined with focus, concentration, and learning.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>Yes, it’s a job</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Should his parents talk to Jonathan about it? Of course. They should be totally above board about what she and her husband are up to.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 14pt; color: black;">Hopefully, Jonathan can finally get his legs under him, and make his way.<span style="mso-spacerun: yes;"> <span style="mso-spacerun: yes;"> </span></span>In the mean time, the task is having a good life, making the best of what is, and can be, adapting to living together under one roof – but still positioned for future possibilities.</span></p>
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