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	<title>The Human Workplace &#187; Difficult workplaces</title>
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	<description>Managing Real People,  Creating Good Workplaces</description>
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		<copyright>2006-2007 </copyright>
		<managingEditor>spskieran@myfairpoint.net (Shaun Kieran)</managingEditor>
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			<title>The Human Workplace</title>
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		<title>Employee Regret</title>
		<link>http://springpointservices.com/blog/supervisor-regret/</link>
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		<pubDate>Wed, 04 Mar 2009 19:15:21 +0000</pubDate>
		<dc:creator>shaun</dc:creator>
				<category><![CDATA[Coaching and Supervising]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[Difficult workplaces]]></category>
		<category><![CDATA[managing people]]></category>
		<category><![CDATA[observation]]></category>
		<category><![CDATA[persistence]]></category>

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		<description><![CDATA[  I laughed out loud when I first heard the term “tattoo regret,” but I know first-hand that, in a human workplace, there&#8217;s a threshold moment when a manager realizes he&#8217;s got employee regret.  An employee isn&#8217;t working out - but it’s not funny, and not easy to fix. The actual problem might be the employee&#8217;s [...]]]></description>
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<p class="MsoNormal"><span style="font-size: 13.5pt;">I laughed out loud when I first heard the term “tattoo regret,” but I know first-hand that, in a human workplace, there&#8217;s a threshold moment when a manager realizes he&#8217;s got <em>employee</em> regret.  An employee isn&#8217;t working out<span> </span>- but it’s not funny, and not easy to fix.</span></p>
<p><span style="font-size: 13.5pt;">The actual problem might be the employee&#8217;s abilities, or it might be a &#8220;motivation&#8221; issue - or some combination of both &#8211; that adds up to a non-fit. The main thing is, the difference between what had been originally hoped for, and what has turned out to be true, can no longer be ignored.</span></p>
<p><span style="font-size: 13.5pt;">Handling the particular situation well requires one kind of strategy. Insuring that it mostly doesn’t happen again &#8211; prevention &#8211; is the better approach for the long haul, and hinges on learning the right lessons.</span></p>
<p><span style="font-size: 13.5pt;">Obviously, a manager begins by managing his or her own feelings.  That&#8217;s crucial, especially since everything changes the instant an employee senses you&#8217;re no longer thrilled they&#8217;re on your team. Be prepared for a range of responses, including denial and aggression, when you broach the problem. </span></p>
<p><span style="font-size: 13.5pt;">For you, the manager, remember &#8211; it’s always about the work and work performance. Your demeanor and use of language should convey that, and only that.</span></p>
<p><strong><span style="font-size: 13.5pt;">Prevention is the key</span></strong><span style="font-size: 13.5pt;">:</span></p>
<p><span style="font-size: 13.5pt;">Monitor that “uh oh” feeling, and head toward problems early.</span></p>
<p><span style="font-size: 13.5pt;">Invest time in mentoring and/or coaching the employee without even hinting that you’re too busy, or that you’re annoyed you have to do it.</span></p>
<p><span style="font-size: 13.5pt;">Remember, until that threshold (time to terminate) is crossed &#8211; it isn’t. Your focus is helping your employee succeed, and first approaching things as problems to be understood and solved &#8211; really.</span></p>
<p><span style="font-size: 13.5pt;">As a purely practical matter, authentically helping an employee succeed increases the likelihood the effort will bear fruit, and decreases the likelihood there will be unreasonable fallout if it doesn’t.</span></p>
<p><span style="font-size: 13.5pt;"><br />
It’s not quite win-win, but it’s a reasonable facsimile. After that, yes, you may have to do what was going to need to be done anyway. But you&#8217;ll know you did it the right way.</span></p>
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