<?xml version="1.0" encoding="UTF-8"?><!-- generator="WordPress/2.9.2" -->
<rss version="0.92">
<channel>
	<title>The Human Workplace</title>
	<link>http://springpointservices.com/blog</link>
	<description>Managing Real People,  Creating Good Workplaces</description>
	<lastBuildDate>Mon, 08 Mar 2010 20:11:28 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	
	<item>
		<title>Oh So Human</title>
		<description><![CDATA[
Oh So Human
Hi-
Click on the player for a brief intro to my blog.
Thanks
]]></description>
		<link>http://springpointservices.com/blog/oh-so-human/</link>
			</item>
	<item>
		<title>Good Supervisor, Good Person &#8211; Employee Problem</title>
		<description><![CDATA[Begin with a situation that happens all the time: for whatever reason, an employee has trouble managing his or her feelings, it spills out, and begins affecting customer service.
You’re the supervisor.
Like any supervisor, you were looking forward to teamwork, cooperation, creativity, mutual support, and you were hoping you’d never have an unpleasant conversation with an [...]]]></description>
		<link>http://springpointservices.com/blog/good-supervisor-good-person/</link>
			</item>
	<item>
		<title>Employee Regret</title>
		<description><![CDATA[ 
I laughed out loud when I first heard the term “tattoo regret,” but I know from first-hand experience in the workplace that there can be a threshold moment when a manager realizes he&#8217;s got employee regret.  The employee isn&#8217;t working out - and it’s not funny.
The actual problem might be the employee&#8217;s abilities, or it [...]]]></description>
		<link>http://springpointservices.com/blog/supervisor-regret/</link>
			</item>
	<item>
		<title>A Good Case</title>
		<description><![CDATA[One of my favorite examples illustrating the many benefits of &#8220;coaching&#8221; a line supervisor happened also because of the flexibility provided by a good Employee Assistance Program (EAP.)
 
A supervisor who had recently become the Office Manager of a very busy State bureau came to see me &#8211; supposedly &#8211; about a personal problem at home. Truth [...]]]></description>
		<link>http://springpointservices.com/blog/a-good-case/</link>
			</item>
	<item>
		<title>Workplace Coaching? Affirmative</title>
		<description><![CDATA[The thing I like best about coaching is how straightforward it is: either our sessions are useful in a tangible way, or they’re not. If they’re not, the sessions should stop.
Sometimes it’s crystal clear why the sessions are helping. The interactions are stimulating, validating, liberating, or something that feels right. Sometimes it&#8217;s less obvious, but [...]]]></description>
		<link>http://springpointservices.com/blog/workplace-coaching-affirmative/</link>
			</item>
	<item>
		<title>Parallel Universes</title>
		<description><![CDATA[When I read business articles, I often get the feeling that the work world I see isn‘t quite what those folks are thinking of when they write about the workplace.
The problems they focus on always somehow seem the same &#8211; either non-strategic thinking or poor communication, or both. As I read, in my minds eye I [...]]]></description>
		<link>http://springpointservices.com/blog/parallel-universes/</link>
			</item>
	<item>
		<title>&#8220;We Can Do This&#8221; management</title>
		<description><![CDATA[Every once in awhile I dream of coming up with some phrase that’s so memorable and evocative, I can copywrite it. Then it would get picked up out there somehow, create some “buzz,”, generate a ton ideas and comments – as well as a bestselling book. So far, no luck.
But I was leafing through some notes [...]]]></description>
		<link>http://springpointservices.com/blog/we-can-do-this-management/</link>
			</item>
	<item>
		<title>Already Ripe</title>
		<description><![CDATA[...it’s amazing how it all unravels so quickly when some sort of challenge, problem, or piece of negativity erupts - and now everyone is deciding first and foremost, whose side am I on, and who's on mine?
]]></description>
		<link>http://springpointservices.com/blog/already-ripe/</link>
			</item>
	<item>
		<title>The Monkeys on Hawthorne&#8217;s Back</title>
		<description><![CDATA[I can see how managers can come to resent, or at least view negatively, an employee’s need to be reassured, reinforced, praised, validated, or "checked-in" with and communicated with, so constantly. Since managers are usually squeezed for time themselves, their ideal employee is a self-starter who takes initiative, works fast and efficiently, doesn’t make mistakes, doesn’t need hand-holding and - above all - doesn’t take up managerial time.

]]></description>
		<link>http://springpointservices.com/blog/the-monkeys-on-hawthornes-back/</link>
			</item>
	<item>
		<title>A Professional: &#8220;On a Desert Island&#8221;</title>
		<description><![CDATA[ I vividly recall the anguish as she told me her story. She&#8217;d happily followed her husband here to Maine for his exciting appointment as statewide director of a huge program. She&#8217;d vacated her position as Special Ed. Department Chair at a highly-regarded public high school, where she was well known in her region as well as the [...]]]></description>
		<link>http://springpointservices.com/blog/a-professional-on-a-desert-island/</link>
			</item>
</channel>
</rss>
